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Communication Skills and Customer Support Training
Customer Service Success: Take Your Skills to the Next Level
Overview
- Lectures 35
- Quizzes 2
- Duration 0
- Language English
- Students 1
Course Description
Great customer skills training is the key to success! With the right customer service skills, you have the power to create positive customer service experiences, build customer loyalty, boost your reputation, and advance your career. Do you want to learn how to provide exceptional customer service to impress your customers?
Learning key Points
- Learn to build rapport with customers to improve their satisfaction and your job performance
- Acquire and implement strategies to exceed your customer’s expectations to stand out from competition
- Discover ways to increase your job satisfaction and career growth
- Learn about the value of customer service and what impact it has on your company and job satisfaction
Curriculum
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Lesson 1: Introduction and learning objectives
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Lesson 2: Why Companies Lose Customers?
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Lesson 1: First Impressions Matter
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Lesson 2: Courtesy Counts
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Lesson 3: Attitude Is Everything
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Lesson 4: Doing the Right Thing: Ethical Issues
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Lesson 1: Components of Communication (Verbal, Vocal & Visual)
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Lesson 2: Exercise: How Well Do You Communicate?
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Lesson 3: Steps of Effective Communication
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Lesson 4: Saying What You Mean and Meaning What You Say
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Lesson 5: What You Don’t Say: Nonverbal Communication
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Lesson 6: Putting Words Together: Grammar Usage
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Lesson 7: Asking the Correct Questions and Answering the Questions Correctly
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Lesson 8: When the Customer Says No
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Lesson 9: Listening Actively
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Lesson 10: Practice Exercise
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Lesson 1: Establishing Rapport
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Lesson 2: Interacting Positively with Customers
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Lesson 3: Identifying Customers’ Needs
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Lesson 4: Making the Customer Feel Valued
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Lesson 5: Maintaining Ongoing Relationships
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Lesson 1: Problems with telephonic communication
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Lesson 2: Key Points for Telephone Contact
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Lesson 3: Putting Your Best Ear Forward
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Lesson 4: Saying Hello: The Opener
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Lesson 5: Between Hello and Goodbye: Helping the Customer
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Lesson 6: Saying Goodbye: The Closer
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Lesson 1: Introduction with Example
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Lesson 2: Key Points
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Lesson 3: What Is Going on: Determine the Reason
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Lesson 4: What Caused It: Identify the Root Cause of the Problem
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Lesson 5: What Can I Do: Rectify the Situation
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Lesson 6: What Can I Say: Acknowledge the Problem
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Lesson 7: What Needs to Be Done: Fix What Needs to Be Fixed
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Lesson 1: Key Points for Effective communication via Email
No lectures found for this lesson.
Instructor
Amol S Pandit
Founder and CEOExperienced Trainer with a proven track record in Lean Six Sigma and project management. Has successfully conducted over 1000 training sessions globally. Offers in-depth expertise in Lean Six Sigma and Project management methodologies, complemented by industry-specific insights to tackle unique challenges effectively. Utilizes an engaging and interactive training style that fosters active participant involvement and maximizes learning results.
Reviews
5.0
Training Options
Get training Anywhere, Anytime – Online, Onsite, or from the Comfort of Home or Office!
University Training
- Flexible pricing options
- Customized content as per the level of participant’s
- Practice projects
- Downloadable E content
- Simulation Exam
- Completion certificate
- 24x7 learner assistance and support
ONLINE INSTRUCTOR LED TRAINING
- Live Intructor led training using online platform
- sessions recordings
- 365 days access to recorded videos
- Downloadable E content
- Simulation Exam
- Completion certificate
- 24x7 learner assistance and support
CORPORATE TRAINING
(ONLINE & ONSITE)
- Flexible pricing options
- Customized to the needs of the client
- Implementation support for company's projects
- Downloadable E content
- Simulation Exam
- Completion certificate
- 24x7 learner assistance and support
Self Paced E-Learning
- Recorded videos
- Downloadable E content
- Simulation Exam
- Completion certificate
- 24x7 learner assistance and support
11 Reviews