Communication Skills and Customer Support Training

Customer Service Success: Take Your Skills to the Next Level

Amol S Pandit

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Amol S Pandit
Founder and CEO
11 Reviews
Categories
Communication Skills

Communication Skills and Customer Support Training

Customer Service Success: Take Your Skills to the Next Level

Overview

  • Lectures 35
  • Quizzes 2
  • Duration 0
  • Language English
Course Description

Great customer skills training is the key to success! With the right customer service skills, you have the power to create positive customer service experiences, build customer loyalty, boost your reputation, and advance your career. Do you want to learn how to provide exceptional customer service to impress your customers?

Learning key Points
  • Learn to build rapport with customers to improve their satisfaction and your job performance
  • Acquire and implement strategies to exceed your customer’s expectations to stand out from competition
  • Discover ways to increase your job satisfaction and career growth
  • Learn about the value of customer service and what impact it has on your company and job satisfaction

Curriculum

  • Introduction
    • Lesson 1. Introduction and learning objectives
      PDF Lesson
    • Lesson 2. Why Companies Lose Customers?
      PDF Lesson
  • Steps to Build Firm Foundation for Providing Great Customer Service
    • Lesson 1. First Impressions Matter
      PDF Lesson
    • Lesson 2. Courtesy Counts
      PDF Lesson
    • Lesson 3. Attitude Is Everything
      PDF Lesson
    • Lesson 4. Doing the Right Thing: Ethical Issues
      PDF Lesson
  • Effective Communication
    • Lesson 1. Components of Communication (Verbal, Vocal & Visual)
      PDF Lesson
    • Lesson 2. Exercise: How Well Do You Communicate?
      PDF Lesson
    • Lesson 3. Steps of Effective Communication
      PDF Lesson
    • Lesson 4. Saying What You Mean and Meaning What You Say
      PDF Lesson
    • Lesson 5. What You Don’t Say: Nonverbal Communication
      PDF Lesson
    • Lesson 6. Putting Words Together: Grammar Usage
      PDF Lesson
    • Lesson 7. Asking the Correct Questions and Answering the Questions Correctly
      PDF Lesson
    • Lesson 8. When the Customer Says No
      PDF Lesson
    • Lesson 9. Listening Actively
      PDF Lesson
    • Lesson 10. Practice Exercise
      PDF Lesson
  • Relationship Building
    • Lesson 1. Establishing Rapport
      PDF Lesson
    • Lesson 2. Interacting Positively with Customers
      PDF Lesson
    • Lesson 3. Identifying Customers’ Needs
      PDF Lesson
    • Lesson 4. Making the Customer Feel Valued
      PDF Lesson
    • Lesson 5. Maintaining Ongoing Relationships
      PDF Lesson
  • Telephone Contact
    • Lesson 1. Problems with telephonic communication
      PDF Lesson
    • Lesson 2. Key Points for Telephone Contact
      PDF Lesson
    • Lesson 3. Putting Your Best Ear Forward
      PDF Lesson
    • Lesson 4. Saying Hello: The Opener
      PDF Lesson
    • Lesson 5. Between Hello and Goodbye: Helping the Customer
      PDF Lesson
    • Lesson 6. Saying Goodbye: The Closer
      PDF Lesson
  • Calming the Storm: Difficult Customer Contacts
    • Lesson 1. Introduction with Example
      PDF Lesson
    • Lesson 2. Key Points
      PDF Lesson
    • Lesson 3. What Is Going on: Determine the Reason
      PDF Lesson
    • Lesson 4. What Caused It: Identify the Root Cause of the Problem
      PDF Lesson
    • Lesson 5. What Can I Do: Rectify the Situation
      PDF Lesson
    • Lesson 6. What Can I Say: Acknowledge the Problem
      PDF Lesson
    • Lesson 7. What Needs to Be Done: Fix What Needs to Be Fixed
      PDF Lesson
  • E-Mail Etiquette
    • Lesson 1. Key Points for Effective communication via Email
      PDF Lesson
  • Approach of RESPECT

      No Data Found!

Instructor

Amol S Pandit
Founder and CEO

Experienced Trainer with a proven track record in Lean Six Sigma and project management. Has successfully conducted over 1000 training sessions globally. Offers in-depth expertise in Lean Six Sigma and Project management methodologies, complemented by industry-specific insights to tackle unique challenges effectively. Utilizes an engaging and interactive training style that fosters active participant involvement and maximizes learning results.

Reviews

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Training Options

Get training Anywhere, Anytime – Online, Onsite, or from the Comfort of Home or Office!

University Training

  • Flexible pricing options
  • Customized content as per the level of participant’s
  • Practice projects
  • Downloadable E content
  • Simulation Exam
  • Completion certificate
  • 24x7 learner assistance and support

ONLINE INSTRUCTOR LED TRAINING

  • Live Intructor led training using online platform
  • sessions recordings
  • 365 days access to recorded videos
  • Downloadable E content
  • Simulation Exam
  • Completion certificate
  • 24x7 learner assistance and support

CORPORATE TRAINING
(ONLINE & ONSITE)

  • Flexible pricing options
  • Customized to the needs of the client
  • Implementation support for company's projects
  • Downloadable E content
  • Simulation Exam
  • Completion certificate
  • 24x7 learner assistance and support

Self Paced E-Learning

$ 300.00
  • Recorded videos
  • Downloadable E content
  • Simulation Exam
  • Completion certificate
  • 24x7 learner assistance and support